Bringing real humans
to digital interactions
at scale
THE HUMANABLE PLATFORM
Human-first enterprise CX delivered through interactive digital customer journeys
HumanableCX helps enterprises orchestrate high-trust customer experiences using hyper-personalized video interactions. Customers receive the clarity and confidence of a 1:1 conversation - delivered automatically, at scale, across web, email, SMS and in-app
Hyper-personalized CX across the customer lifecycle
ACQUISITION
Convert interest into confident new customers - with human-first guidance at every step. Help prospects complete applications, purchse and sign-up with personalized video journeys that reduce friction and build trust
ENGAGEMENT/
ONBOARDING
Make ongoing communications feel personal: statements, updates, service messages and prompts that drive action. Guide customers through onboarding including
set-up, verification and first value - with reassurance at every step.
VIEW
ACQUISITION DEMO
Robo Advice
Automated Real Human Adviser Solution
Hyper-personalized
account setup
Journey design - Map key moments, decision points, and next steps
Omnichannel delivery - Web, email, SMS, in-app and landing pages
Personalized video – AI powered human-delivered messaging tailored by data and context
Measurement & optimization - Track engagement, drop-off, conversion signals and other key metrics
Real-time guidance – Help customers complete forms, tasks and purchases
Enterprise-grade governance — Maintain brand, compliance and quality with role-based controls
Customer journeys
designed for customer centric teams
Humanable enables CX, digital and other customer facing teams to design and deploy personalized video AI experiences that guide customers step-by-step, respond to context, and drive the next best action - without losing the human touch.
Journey design - Map key moments, decision points, and next steps
Omnichannel delivery - Web, email, SMS, in-app and landing pages
Personalized video – AI powered human-delivered messaging tailored by data and context
Measurement & optimization - Track engagement, drop-off, conversion signals and other key metrics
Real-time guidance - Help customers complete forms, choices and tasks
Enterprise-grade governance — Maintain brand, compliance and quality with role-based controls
Customer journeys
designed for customer centric teams
Humanable enables CX, digital and other customer facing teams to design and deploy personalized video AI experiences that guide customers step-by-step, respond to context, and drive the next best action - without losing the human touch.
Human-first enterprise CX delivered through interactive digital customer journeys
HumanableCX helps enterprises orchestrate high-trust customer experiences using hyper-personalized video interactions. Customers receive the clarity and confidence of a 1:1 conversation - delivered automatically, at scale, across web, email, SMS and in-app
THE HUMANABLE PLATFORM
Human-first enterprise CX delivered through interactive digital customer journeys
HumanableCX helps enterprises orchestrate high-trust customer experiences using hyper-personalized video interactions. Customers receive the clarity and confidence of a 1:1 conversation - delivered automatically, at scale, across web, email, SMS and in-app
THE HUMANABLE PLATFORM
VIEW
ACQUISITION DEMO
Robo Advice
Automated Real Human Adviser Solution
Real time investment
account builder
VIEW
ENGAGEMENT DEMO
BT Financial
Personalized 401k Welcome Video
Hyper-personalized
onboarding solution
Reduce confusion
in complex processes
and transactions
Increase onboarding completion and product activation
Improve retention with proactive, human-led renewal journeys
Create consistent experiences across channels and segments
Deflect avoidable contact-center traffic with guided self-service
Lift engagement
with interactive service updates
Turn digital friction into confident customers
Reduce confusion
in complex processes
and transactions
Increase onboarding completion and product activation
Improve retention with proactive, human-led renewal journeys
Create consistent experiences across channels and segments
Deflect avoidable contact-center traffic with guided self-service
Lift engagement
with interactive service updates
Turn digital friction into confident customers
Journey design - Map key moments, decision points, and next steps
Omnichannel delivery - Web, email, SMS, in-app and landing pages
Personalized video – AI powered human-delivered messaging tailored by data and context
Measurement & optimization - Track engagement, drop-off, conversion signals and other key metrics
Real-time guidance - Help customers complete forms, choices and tasks
Enterprise-grade governance — Maintain brand, compliance and quality with role-based controls
Customer journeys
designed for customer centric teams
Humanable enables CX, digital and other customer facing teams to design and deploy personalized video AI experiences that guide customers step-by-step, respond to context, and drive the next best action - without losing the human touch.
Hyper-personalized CX across the customer lifecycle
ACQUISITION
Convert interest into confident new customers - with human-first guidance at every step. Help prospects complete applications, purchse and sign-up with personalized video journeys that reduce friction and build trust
Acquire new customers
Engage existing customers
Retain existing customers
Turn digital friction into confident customers
Acquire new customers
Engage existing customers
Retain existing customers
Acquire
Purchase
Account Set Up
Policy Set Up
Enquiry
Guided
Form Completion
Guided
Fact Finder
SOLUTIONS
Engage
On Boarding
Feature Adoption
Insurance
Claim Update
Year In Review
‘Wrap’
Cross Sell
Up Sell
In App
Triggered Events
Retain
Policy Renewal
Churn Prevention
Triggers
Contract / Term
Expiry
Feedback / Survey
Engagemennt
Life Stage
Messaging
Human-first CX across
the lifecycle
Rules based Agentic AI =
Trusted user experiences
Proven Performance in Financial Services
We’ve helped major financial institutions achieve:
⬆️ Up to 96% CSAT
⬆️ Increased policy renewal rates by over 20%
⬇️ Call centre load reduction by up to 40%
*Aggregate Data
Scalable, efficient and compliant solutions
Seamless integration
HumanableCX integrates with any CRM platform
HumanableCX is redefining how businesses interact with customers online - trusted, human, and scalable
DELIVERING REAL RESULTS
PERSONALIZED INSURANCE CLAIM UPDATE VIDEOS
76% INCREASE
CSAT score
NEW CUSTOMER ON-BOARDING - 24/7
38% REDUCTION
Call centre traffic
A/B TEST | PERSONALIZED VIDEO vs GENERIC
5X HIGHER
Video engagement
B2B CUSTOMER ENGAGEMENT PROGRAM
1200% INCREASE
Email open rates
PERSONALISED INSURANCE CLAIM UPDATE VIDEOS
76% INCREASE